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Thanks Keith. The Sample Policy Manual is super helpful. I know how much time and work goes into creating something like this. New teams will have a huge head start with this information. As always, you are the man!

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Keith, you mention scenario based training in this or other past editions of the newsletter. I might also suggest that people get a copy of the book "Training at the speed of Life". This is a slow read (so dont fall asleep reading it), but it does give helpful insight into scenario based training, how to do it, why its important, and anecdotal entries about how certain scenarios could have been avoided if the people involved had undertaken scenario based training. We hold classes every week going over scenarios and the techniques we might employ in certain instances. This training, like all components, is of the utmost importance so that it becomes "automatic" so that critical seconds aren't wasted in a given situation under stress.

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That is a great book, indeed. It is a playbook to do this type of training. If you ever get a chance to take Ken Murray’s training, he has some phenomenal videos showing how bad people perform when doing scenario training.

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